This policy is part of our Terms of Use. It applies to purchases made directly from BadgeBound Prep. Where applicable law gives you rights beyond this policy, the law prevails.
1. Subscription Cancellation
You may cancel at any time through your account settings (click-to-cancel) or the Stripe billing portal. Cancelling is as easy as signing up and takes effect immediately for billing purposes:
- You keep paid access until the end of your current billing period
- No further charges are made after cancellation
- Your account then reverts to the Free tier; your session history, scores, and progress are retained per our Privacy Policy, so cancelling a subscription does not delete your data
Cancellation stops future billing; it does not by itself trigger a refund of the current period, except as provided below.
2. The 7-Day Guarantee
If you are not satisfied for any reason, contact us within 7 days of your first paid purchase for a full refund. This guarantee:
- Applies once per customer, on your first subscription purchase only (monthly or annual)
- Includes purchases that began as free trials; the 7 days run from the first paid charge
- Does not require a reason, though we appreciate feedback
3. Other Refund Circumstances
- Technical failure: if a verified technical problem on our side prevents you from meaningfully using a paid feature (for example, a live voice session that cannot be completed due to a Service outage), we will, at your choice, restore the affected usage (e.g., re-credit the session or extend your subscription) or refund the affected period.
- Billing errors: any amount charged in error is refunded in full, promptly, regardless of timing windows.
- Duplicate charges: refunded in full.
Issues caused by your own equipment or connection (microphone hardware, local network) are not billing-refundable, but contact support and we will generally re-credit interrupted sessions as a courtesy.
4. Live Coaching Sessions (Human Coach Add-Ons)
Paid one-on-one coaching sessions have their own rescheduling and cancellation terms — see our Rescheduling & Cancellation Policy for the full rules. In short:
- Cancel or reschedule 24+ hours before your session: full refund or free reschedule
- Inside 24 hours: the session is non-refundable, but you can reschedule under that policy
- Coach cancellation or no-show: full refund or free rebooking, your choice
- Completed sessions are not refundable
5. Annual Subscriptions
After the 7-day guarantee window, annual subscriptions may be refunded on a prorated basis: we refund the number of full months remaining at the time of your request, calculated at the effective monthly rate you paid (annual price / 12). The current partial month is not refunded. Prorated refunds end your paid access at the time the refund is processed rather than at period end.
6. Non-Refundable
- Partial-month usage on monthly plans after the 7-day window
- Completed or forfeited coaching sessions (Section 4)
- Purchases made under an institutional or program agreement (refunds for those are governed by that agreement; students should contact their program)
- Accounts terminated for Terms of Use violations
- Promotional or discounted purchases are refundable only up to the amount actually paid
7. How to Request a Refund
Email [email protected] from your account email with your purchase date and, if applicable, the reason. We respond within 3 business days. We may ask clarifying questions but will not condition a 7-day guarantee refund on them.
8. Processing
Approved refunds are issued to the original payment method within 5-10 business days. Your bank or card issuer may take additional time to post the credit. If the original payment method is closed or unavailable, contact us and we will arrange an alternative where possible.
9. Chargebacks
If you believe a charge is wrong, contact us first; we resolve billing errors quickly and without hassle. Initiating a card dispute for a charge you authorized may result in suspension of account access while the dispute is investigated. Accounts with resolved disputes in their favor are restored in full.
10. Abuse
The 7-day guarantee and courtesy credits exist to make trying BBP risk-free. We reserve the right to decline refunds where we see patterns of abuse (for example, repeated purchase-refund cycles across accounts).
11. Contact
Billing questions or refund requests: [email protected]